Reviews

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tankless repair

Oh my goodness we’ve been having problems with our water temperature for the longest time. The shower water would always switch from hot to very hot and vice versa. I didn’t know who to call but knew I needed a plumber. I called several plumbing businesses around Santa Ana and Acute Plumbing were able to send someone that same morning. Alan showed up two hours later and was able to diagnosed the problem. The water temperature is now fixed and as a bonus he even fixed the water pressure for us. Best customer service. We’re definitely going to call Acute Plumbing for any future plumbing issues and maintenance! Thank you Alan and your very friendly staff!

Samantha P. Santa Ana, CA

My hot water heater has been on the fritz for a few days now. Today I had off work so I was googling water heater repair people when I found this company near me and willing to come on a holiday with no extra holiday charge. Even in 103 degree temps, Allan tirelessly figured out what was wrong with my heater and completed the repair. My garage must have been 115 degrees but he didn’t complain.

I will definitely call this company again should I have any other plumbing concerns!

Rebecca W. Santa Ana, CA

We had a water heater and corroded pipes under the house replaced in quick time. Extremely happy with the service. They offered the best pricing and with top quality work to back it. Definitely my first choice plumbers for now on.

Vince V. 4/14/22

Alan came by today because my water heater has been knocking and rumbling and I needed to get it serviced. He identified himself at the door and handed me his card. He began the process of trying to drain it but very little water came out, explaining how it worked each step of the way.

He stated that it might be time to replace it soon but did not pressure me to purchase from him. I did ask him his cost for replace and install, then stated I wanted to check around as well. When it came time to pay him, he refused to take payment but instead stated that if I decide to replace the water heater, he would appreciate my business. I appreciate this company’s honesty and neighborliness.

Tonya H. Newport Beach, CA

Awesome customer service ! They really go out of their way to accommodate your needs. We had a plumbing emergency and they sent someone the same day to do the repair . They gave us a fair price and the plumber was very nice and knowledgeable . They will be our to go to plumber from now on!

Meg B. Irvine, CA

I called Acute Plumbing early this afternoon to schedule an appointment to have my garbage disposal repaired/replaced. I chose them because they had the most reviews with the best Yelp rating.

They arrived at my house at the agreed upon time (just an hour after I called,) replacement part in hand should it be needed.
They quickly determined that the motor on my old disposal was burned out and went about installing the new one. We chatted briefly and they were kind to answer my questions.

I had a (new) working disposal within 45 minutes of their arrival, they were on their way and out the door, and I was back in business in time to host Thanksgiving.

Kristen P. Irvine, CA

Great work, honest, communicative. Very knowledgeable and was in and out within the hour. Thank you guys for fixing our water heater.

Ron F. Santa Ana, CA

Very professional, methodical, and friendly.

Christian G. Newport Beach, CA

We have a tankless water heater not heating on demand but randomly. After calling multiple plumbing companies with no return calls or with extreme travel fees or simply not wanting to work with Rinnai warranty, I was grateful that I got to speak with a plumber on first call to Acute Plumbing. He was knowledgeable and very transparent in the process and fees. He was also very thorough and systematic about diagnosing problem and worked with the manufacturer to fix our problem. Allan is certified by Rinnai to service their water heaters weather under warranty or not. Even though ours was not under warranty for our particular problem, he itemized charges and we felt total fee was fair. He scheduled us within 24 hours of my call & fixed in same appointment. I would highly recommend.

Claudia E. Santa Ana, CA

Allan is by far the most professional, efficient and pleasant plumber we have ever used. He arrived on time, diagnosed the issue immediately, gave us an estimate and completed the job quickly and neatly. In addition, he was extremely courteous and actually advised us on another plumbing issue while he was here, at no additional charge. I would have no problem recommending him to anyone, and we will certainly use him again for any future plumbing issues.

David S. Newport Beach, CA

I have had Allan out to my home on multiple occasions and he is always prompt, professional and knowledgeable. He is generous about sharing tips on how to save money on future plumbing bills and will always answer questions about additional plumbing issues. His pricing is beyond reasonable and he lists his prices on his website so there are no surprises or hidden costs. I would not hesitate to recommend Allan to any of my family, friends or neighbors.

K. F. Dana Point, CA

I had a problem with the water flow in the kitchen. It seemed there was a lack of water pressure. I sensed I might need a new fixture but thought I’d better get a second opinion. I called Acute Plumbing. The plumber was right on time and quickly diagnosed my problem. Excellent service and terrific communication throughout the job.

Mark O. Irvine, CA

Prompt service and professional technician; definitely recommend their services.

Hugo Garcia. Garden Grove , CA

They were quick to respond to my plumbing issue (and actually answered their phone after hours while a few others that I called did not). Allan arrived first thcaing in the morning, fixed my pipe problem and charged a very reasonable fee. Much less than what I expected! I’m keeping their card handy for future plumbing needs and recommending their company to my friends and family.

Charlie Z, Dana Point, CA

I’ve had the pleasure of Acute Plumbing fixing plumbing problems in my home on two occasions. Both times I found him to be very courteous and a very competent plumber. Yesterday he installed my new water heater and I’m very pleased. I will recommend Acute Plumbing to my friends and neighbors and that says a lot.

Carole Daly, Irvine, CA

This is the second time we have used Allan. It was late on Friday and we called. He came by at 7:30 pm to help us on a dishwasher leak. Fixed it so fast. He is so nice and gets the job done with no mess. We will call him again! Thanks Allan!

Sandra S. Henderson, Orange, CA

Awesome! Simply put these guys are great. 1.He came within a couple hours of my call 2 He got the job done when other plumbing companies said it was impossible, or would cost a small fortune. 3. The price I was charged for services was more than reasonable. I offered to pay more( because I genuinely valued his work at a much higher price.), but he told me no. Whatever your plumbing needs, call acute plumbing. Ask for Allan he is personable, efficient, and honest.

Samuel V Woodland, Santa Ana, CA

3/26/22
They did an amazing job for a extremely difficult job! We feared they wouldn’t be able to service us due to extremely corroded water lines and hard to reach places. They even sensed a water line under the house that was under the house was leaking. They investigated and they were right! A corroded water line was leaking water potentially costing us hundreds of dollars a year in our water bill. They even decided to crawl under our house space to replace such water line!!! Insane but they accomplished it. They delivered way above our expectations!

Jose O. Stanton, California

7/1/22
Absolutely fantastic experience. I cannot recommend Acute plumbing enough. We contacted Acute Plumbing to help solve an error code in my parent’s 15 year old tankless water heater. Allan was professional, detailed, and remarkably honest. He listened to my father’s concerns and immediately got to work to see what was causing the problem, instead of pushing him to buy a new heater. Allan assessed the situation, walked my father through what he found, and provided him a quote for the repair work before he began the job. In fact, my father was so impressed with Allan that he asked him to look at another small plumbing issue, which Allan was able to tackle the same day. Right now when it feels like homeowners are being gouged for home repairs or improvements due to the demand in the real estate market, Allan at Acute Plumbing is a reminder that there are exceptional licensed experts that do not inflate prices based on a person’s ZIP Code. We have found our new plumber. Thank you, Allan.

Leslie M. Newport Beach, California

5/16/22 I have the latest/greatest Rinnai tankless that was installed by a general contractor. After the install, I was getting consistent cold water sandwiches. I finally decided to call a Rinnai specialist and I found Allen’s company on the Rinnai website. I called Monday morning and Allen was able to come out the same day! I asked him various questions on the previous installation and code regulations. He is extremely knowledgeable and answered all my questions. He then fixed the install from the previous contractor by relocating the intake as well as adding some additional safety features. He was at our house for approximately 2 hours and charged a very fair price. If I ever have problems again, I will be calling Allen.

Carl R. Westminster, California
tankless repair